Service Components of Maintenance and Management

From reactive management to innovation

Our Azure DevOps team ensures stable and future-proof application management. We do this through proactive maintenance, reactive support, and continuous development—always under clear agreements and with attention to quality, security, and continuity. All with one goal: keeping your application in top condition.

We distinguish three types of management:

• Proactive maintenance – continuous monitoring, optimization, and updates to prevent incidents and ensure continuity. Focused on availability, reliability, maintainability, security, and cost control.
• Reactive support – when an incident is reported, we restore the functionality of the software as quickly as possible.
• Continuous development – when change requests arise, we assess the scope and required effort together.

Below is an overview of all service components, from monitoring, updates, and security to governance, infrastructure, and reporting.

Monitoring

We continuously monitor the performance, stability, and functionality of your application to meet the agreed KPIs.

• Health checks and alerts – early detection of issues or anomalies
• Process monitoring – insight into the efficiency and effectiveness of business processes
• Technical infrastructure – monitoring servers, networks, and underlying components
• Functional monitoring – ensuring features meet requirements, expectations, and KPIs
• Integration monitoring – control of endpoints and data flows between systems
• API monitoring – monitoring performance and availability of APIs
• Performance monitoring – identifying bottlenecks and opportunities for optimisation
• Security monitoring – continuous monitoring of security risks and vulnerabilities
• Workload management – optimizing load and resource usage
• Azure monitoring – monitoring via Azure-native tooling
• Source code monitoring – insight into changes to ensure code quality and security

Updates and upgrades

We ensure the application remains up to date with improvements, security patches, and new functionality.

• Framework updates – upgrading the underlying framework
• Packages and libraries – updating components or libraries for improved functionality and security
• Version control – executing major and minor upgrades for compatibility and continuity

Security

We ensure security at all levels through structural controls and measures.

• Source code security – implementing best practices and secure coding principles and scans
• Vulnerability analysis of packages – inspection of used libraries and components
• Microsoft Defender for Cloud – protecting cloud workloads and detecting threats
• Microsoft Sentinel – SIEM (Security Information and Event Management) solution for monitoring and incident response
• Azure DDOS Protection – protection against attacks at network and application levels
• IP-whitelisting – restricting access to authorised IP addresses only
• VPN-setup – secure VPN connections for access to applications and resources

Authentication and authorisation

We implement and manage identity and access based on roles and permissions.

• Azure AD (Entra) – Azure Active Directory for authentication and access control
• Azure B2C – Azure Business-to-Consumer for customer identity and access management
• Cloud identity management – secure and compliant access control for cloud applications

Governance

We ensure quality, compliance, and predictability in the development and management process.

• CI/CD pipelines – automated builds and deployments to guarantee fast and reliable releases
• Source code scans – identifying security risks and quality issues
• Source code analysis – performance optimisation and quality improvement
• Code coverage – managing and improving test coverage with unit tests to ensure quality and detect risks early
• Integrity scans – periodic integrity and security checks on the application environment
• Site Reliability Engineering – for load testing and performance assurance
• DevStack management – managing the full development stack to support development and deployment processes
• Source code takeover – secure transition and management of existing codebases
• GitLabFlow – effective versioning and deployment method to enhance collaboration

Licensing

As a Microsoft Cloud Solution Provider, we manage your cloud services and licenses. We ensure correct configuration, visibility, and cost control.

Consulting

We advise on software quality, processes, and strategic decisions.

• Branching strategy and advisory board – structure for managing code changes and project goals
• Cloud assessments – evaluating feasibility and readiness for cloud migration
• Tactical assessments – reviewing performance, security, and reliability

Infrastructure

We manage critical components around your application.

• Application backup management – protection against data loss or application corruption
• Database backup management – ensuring data integrity and availability

Cloud migrations

We plan and guide migrations to Azure for scalability, flexibility, and cost optimization.

Reporting

Every month, you receive a report with:

• Incidents and requests
• Activities performed and time spent
• If agreed, custom KPI updates

This is combined with a meeting to monitor progress, address challenges, and align strategically.

Management agreement

We define terms in a management agreement, including:

• How incidents, questions, and requests are handled
• Communication and response times
• Agreements around software changes and continuous development

This provides clear guidelines and predictable quality, laying the foundation for successful collaboration.

With this overview of service components, you have full insight into what our service includes. With Maintenance and Management, you choose assurance and progress.